Privacy Policy

This Privacy Policy explains how Pitonne collects, uses, stores, and protects personal information through this website in accordance with applicable laws in Japan, including the Act on the Protection of Personal Information (APPI).

1. Clinic Identification

  • Clinic Name: Pitonne Stem Cell & IV Therapy
  • Address: 106-0031 Tokyo, Minato City, Nishiazabu, 3 Chome-17-22 モダンフォルム西麻布 1階
  • Phone Number: 070-2194-0199
  • Contact Email: pitonne.am@gmail.com

2. Personal Information Collected

We may collect the following categories of information through this website:

  • Name
  • Phone number
  • Email address
  • Inquiry details
  • Appointment request details
  • IP address
  • Cookies
  • Browser and device information

3. Purpose of Use (利用目的)

We collect and use personal information only for the purposes listed below:

  • Responding to inquiries
  • Managing appointment requests and scheduling
  • Providing medical and clinic-related services
  • Improving website functionality and user experience
  • Website analytics and operational review

Personal information will not be used beyond these purposes except where permitted or required by law.

4. Special Care-Required Personal Information

Medical and health-related information may constitute 要配慮個人情報 (special care-required personal information) under Japanese law. Examples include medical history, diagnostic information, treatment details, and other health-related information.

Where this type of information is collected, explicit consent will be obtained before collection or use unless an exception under applicable law applies.

5. Third-Party Sharing

We may share information with third-party service providers only as necessary for operating this website and clinic services, such as hosting providers, analytics providers, booking systems, or IT support providers.

We do not sell personal information and do not disclose personal information to third parties without consent except where required by law.

6. Data Security

  • SSL / HTTPS encryption
  • Secure servers and controlled infrastructure access
  • Access restrictions for authorized staff only
  • Reasonable technical and organizational safeguards

7. Data Retention

Personal information will be retained only for the period necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law or operational necessity.

8. User Rights

Users may request access to their personal data, correction of inaccurate information, or deletion of personal data where permitted by applicable law.

Requests should be submitted using the contact details listed below.

9. Contact for Privacy Requests

  • Clinic Name: Pitonne Stem Cell & IV Therapy
  • Address: 106-0031 Tokyo, Minato City, Nishiazabu, 3 Chome-17-22 モダンフォルム西麻布 1階
  • Phone Number: 070-2194-0199
  • Email Address: pitonne.am@gmail.com

10. Anonymous Processed Information

If anonymized or otherwise processed information is created for research, operational improvement, or public health purposes, we will handle that information in accordance with applicable law and ensure that identifying information is removed as required.

11. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will be posted on this page.

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